Banfield Customer Feedback Analysis
There are 19 responses collected for Banfield customer survey. All the 19 comments are positive with appreciation to Banfield. Banfield offers great service to both customers and pets. Banfield employees are friendly, professional and helpful.
Customers gave good responses to Banfield because of the following reasons:
- Banfield can take good care of customers' pets. Terri L Wellman said, "The doctors and staff at Banfield Pet Hospital are all that we could wish for, regarding our puppy’s loving care. Our family feels you folks are the greatest and we want to thank you very much."
- Employees of Banfield are friendly, professional and helpful and service is great. Sandra Kent said, "Great wellness program for all pets. Excellent care and patient service for you and your pet. Everyone there is extremely nice and really cares about you and your pet.".
- Banfield offers several convenient services. Sandra Kent said, "Affordable program so that you can afford to do the right thing when you have a pet that is depending on you for its health and well being." And Marites M. Torres said, "We have 2 dogs and when we took them there it was great. I love the drop-off service so we do'nt have to wait! Plus the people were nice and kind.".
- Banfield is very helpful. Suzanne Crittenden said thankfully"Our precious Tabetha (15 year old Seal Point Siemese) was very sick. We were so scared she was dying. She was not eating and vomiting and was very disoriented. We contacted Banfield and they asked us to bring her right in. To our surprise a nurse was already ready for her and there was no wait. The staff and the Dr’s at Banfield took excellent care of her (she had to stay in the hospital for 2 and a half days). Because of their extreme care and compassion for Tabetha they gave her the care she needed to come home with us! She is now drinking, we are getting her to eat and she is no longer vomiting. Thank you Banfield! Love, Tabetha’s parents (Jerry and Suzanne Crittenden).
Survey code: 0604-0720-1200-0692-233".
Banfield Customer Satisfaction Survey Guide
Powered by SMG, this survey supports both English and Spanish speaking customers. Banfield Pet Hospital appreciates you taking time to complete their survey and values your candid feedback. You need to enter the 19 digit survey code located on your invoice to start the survey. You will be eligible for the survey is you are legal residents of U.S. and is at the age of 18 years old or older. You will have chance to enter the quarterly sweepstakes which offers $2,000 cash prize for the lucky winner. Except the online survey, you can also join the sweepstakes by mail: hand print your name, compete address, telephone number and age on a postcard and mail to: Banfield Client Experience Sweepstakes, PMI Station, PO Box 3577, Southbury, CT 06488-3577.
About Banfield Pet Hospital
As the Pet Hospital with more than 50 years history, Banfield focuses on partnerships, teamwork and collaboration. Banfield Pet Hospital is a privately owned company that operates veterinary clinics based in Portland, Oregon, United States. A subsidiary of Mars, Incorporated, Banfield owns clinics in the United States, Mexico, and the United Kingdom. Founded in 1955, the company operates many of its 700 plus clinics inside PetSmart stores. In 2007, Banfield joined the Mars family of businesses, and together they work to ensure pets receive the highest level of care so they can live longer, healthier lives. Banfield is the largest privately owned veterinary practice in the United States.
About Banfield Pet Hospital's Customer Survey
Survey Website: www.tellbanfield.com
Survey Incentive: $2,000 Cash per quarter
Host Website: www.tellbanfield.com
Marketing Support: Service Management Group