Popeyes Customer Feedback Analysis
General Overview: 24 customer feedback was collected in the last two years for Popeyes customer satisfaction survey. Nearly half of people surveyed made positive comments on Popeyes. 5 of them think Popeyes is OK. They like the food offered at the restaurant. The chicken is well received.
Positive comments: 11. So far, 11 people have given positive feedback. Main reasons are as follows:
- Customers like Popeyes restaurant. Chicken is their favorite. For instance, customer Marcia said," Love that chicken at Popeye's. Great ad for great chicken" . Another customer Raven SAID,"I love Popeyes chicken!".
- Popeyes offers great quality customer service. For example, customer Eric Robinson told us, "Store #5809.The service is always great. "
- Services at certain Popeyes restaurants are poor. For example, customer ghipsee1966 said,"Well let me say that this is I mean the worst place to go and eat!(most time not because the food is nasty but because the staff is nasty…including the managers!). We were the 3d car in drive through….ended up being there 30 mins….paid over $7.00 for a 2pc dinner…finally get back on the road nephew opened up the box to find 2 cold , over-cooked…I mean hard pieces of chicken and a hard biscuit."
- Orders are not dealt with correctly sometimes. For instance, customer Aurelia Burkhalter said, "My order wasn't filled to my satisfaction. I ordered a two pieces of white spicy & got a two pieces of dark spicy.".
- The staff of all Guam Popeyes charge for the MARDI GRAS sauce: wayne brown said"I’ve always loved popeyes , our favorite: chicken gizzards, I need to order (3) trays, shelby & shelsea, my (2) little ones, used to eat mine. I dislike the fact that the staffs of all Guam popeyes now charge for the MARDI GRAS sauce if you don’t order the strips! When a customer is ordering multiple meals, buckets, sometimes 2 to 3 at the same time, I / we aren’t charged for sauces at Taco bell, McD. WENDY’S, BURGER KING, JACK in THE BOX! WE still patronize POPEYE’S, because of the taste. BRING THE GIZZARDS BACK! Don’t charge for the MARDI GRAS SAUCE , you might sway more customers, from the other fast food chains!".
Popeyes Customer Satisfaction Survey Guide
To start they survey, you will need to input the following information on your receipt: total amount, visit time, restaurant number and visit date. Read sweepstakes rules and previous winners list before taking the survey.
You can not only save money be taking Popeyes online survey, but also use Popeyes locator to find out a restaurant near you and what kind of Popeyes coupons are available for you. Love Popeyes, Love That Chicken to win free Popeyes chicken for a year and receive a free Popeyes T-shirt.
About Popeyes
Popeyes was founded in New Orleans, Louisiana in 1972 and is the world's second largest quick-service chicken concept based on the number of units. Within the QSR industry, Popeyes distinguishes itself with a unique "New Orleans" style menu that features spicy chicken, chicken sandwiches, chicken tenders, fried shrimp and other seafood, jambalaya, Red Beans and Rice and other regional items. Popeyes is a highly differentiated QSR brand with a passion for its New Orleans heritage and flavorful authentic food. Popeyes serves food the world craves and is continuing to expand its global reach. As of December 26, 2010, the Company operated and franchised 1,977 Popeyes restaurants in 45 states, the District of Columbia, Puerto Rico, Guam, the Cayman Islands and 26 foreign countries. Of the 1,542 domestic franchised restaurants, approximately 70% were concentrated in Texas, California, Louisiana, Florida, Illinois, Maryland, New York, Georgia, Virginia and Mississippi. Of the 397 international franchised restaurants, approximately 55% were located in Korea, Canada and Turkey. Of the 38 company-operated restaurants, more than 90% were concentrated in Louisiana and Tennessee.
About Popeyes Guest Experience Survey
Survey Website: www.TellPopeyes.com
Survey Incentive: $1,000 Cash and iPod
Host Website: www.empathica.com
Marketing Support: Empathica
youre food is nasty,period youre store in suisun ca,terrible.been all over usa,and this store was nasty nasty food.05/6/11 time1324. hwy 12 i,ll never stop there again.
ReplyDeleteI'd love to know why I have to pull n a slot and get out drivethru because I'm on her time.... And she had me park with no one else was in the drive thru behind me. Abbeville, La. I eat chicken nuggets almost 4 days a week. I'm upset.
ReplyDeleteOMG! Can't you people figure out how to read or write? It's almost impossible to figure out what you're trying to say! All you have to do is read what you are trying to say, back out loud to yourself or someone else and you'll hear how bad your grammer and writing is. Just correct it. It isn't that hard! Please. work with me here. Thanks. -HH
ReplyDeleteI love Popeyes.
ReplyDeleteI love that chicken at Popeyes! I'm forty two and have maintained my FATTNESS for over 30 years at Popeyes....Lol!! The chicken here will beat KFC any day. Lets face it, if Colonel Sanders cartoon went up against Popeye the Sailor, you would only see stars floating around the Kernel's white hair.....Lol!! Seriously, I truly love it:)
ReplyDeleteFood is great but the staff most of the time is horrible....
ReplyDeleteLove the staff love the food I was in ur store 10714 Doris was great n n very helpfull n n the cashiers too love ur food n service I was in on sat. Sep 17 at 11 am ill be back soon :)
ReplyDeleteToday in Haslet Texas everything happened around 4:00pm .There was a worker that looked like the manager, she had blonde hair and had a pink rash on her face/ neck and was very skinny. She was arguing with another co worker about something that wasn't done. The other worker that had a red shirt and was skinny was crying and walked out. I think it was VERY irresponsible for the manager to act that way. If she wants things done her way she can do it her self. Because I do believe that what managers are for. It wasn't the first time I have seen the manager act that way. She treats her workers as if they are slaves and not adults. A few years back I would see her go out of work for no reason and return from a store ( as if she went shoppong) . If shes going to be manager i think she should act like one. The rest of the staff is very friendly all the time but when it comes to her , money is what she cares about.
ReplyDeleteOMG! I was there as well and saw everything! I think it was the manager, she is always there in the mornings and has a pink rash on her face. Its true that she wants everything her way. She needs to get fired . Ive seen this lady with glasses and is kind of short that is very sweet with the clients! But the manager should seriously get fired that was very immature for her to do that.
ReplyDeleteMy order wasn't filled to my satisfaction. I ordered a two piece white spicy & got a two piece dark spicy.
ReplyDeleteI love that chicken from Popeye's.
ReplyDeleteI love that chicken from Popeye's.
ReplyDeleteWell Yall cheat people out there money give sombody a small lil box for 5$
ReplyDeleteI'm sittin in popeyes right now eatin a 3 pcs love popeyes
ReplyDeleteI love Popeyes chicken!
ReplyDeleteI live in Rochester New York and I live closet to the location on Lake Ave. Well let me say that this is I mean the WORST place to go and eat!(most time not because the food is nasty but because the staff is NASTY...including the managers!)I have had problems in the past but after the service we got last night I will PROMISE you...my family and I will Not be going back....EVER! I did not want to go anyhow but my nephew did so I went to pick up dinner just for him....we pull up..we were the 3d car in drive thru....ended up being there 30 mins...they took their time....finally get out turn...female rude as hell....paid over $7.00 for a 2pc dinner...finally get back on the road nephew opens up the box to fine 2 cold over cooked...I mean HARD pieces of chicken and a hard azz biscuit to boot! This food looked as if it was left over from lunch time and in NO WAY suitable for humans to eat let alone a family pet! Thats it for me....no more...in the first place $7.00 for a 2pc dinner??....come on now.
ReplyDelete